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Position Information
Position TitleSales & Customer Experience Officer
Short DescriptionDrive sales of a range of programs and experiences delivered by La Trobe Sport.
EmployerLa Trobe University
More Jobs from this employer
Work TypeFull Time
Salary$60,000 to $80,000 pa
Salary CurrencyAustralian Dollar
LocationMelbourne, VIC, Australia
Detailed Description
  • Continuing, Full-time position
  • Based at La Trobe University’s Melbourne (Bundoora) campus
  • $64,924 - $72,923 per annum + up to 17% superannuation

About La Trobe:

La Trobe University’s success is driven by people who are committed to making a difference. They are creative and highly motivated, pursue new ideas and create knowledge. La Trobe is one of Australia’s research leaders, and the largest provider of higher education to regional Victoria. La Trobe University turned 50 in 2017, and over the half century of its existence it has established a reputation as an innovative and accessible university, willing to take risks and take on challenges. Our teaching and research address some of the most significant issues of our time and we’re passionate about driving change through operational excellence to benefit the communities we serve.

La Trobe Sport facilitates programs, partnerships, research and course developments to enable La Trobe to be the leading university in Australia for sport-related teaching and research, to support student participation in sport and sport related clubs and to actively engage the local community and schools through the use of its sporting facilities and sport services.

About the role:

The primary purpose of this position is to work with the Coordinator, Sales & Customer Experience – La Trobe Sport, in driving sales of a range of programs and experiences delivered by La Trobe Sport and supporting outstanding customer experience in order to achieve strategic goals.

Responsibilities will include:

In this role, the successful applicant will be working alongside the Coordinator, Sales & Customer Experience to implement business improvements, including processes, policies and procedures for the operation of sport infrastructure and services including facility bookings, member services, front of house support and staffing.

Other duties include promoting and driving engagement in sport and recreation activities on campus and supervising the day to day operation of sporting infrastructure, including setting priorities, meeting service standards and assisting with the monitoring or review of systems.

Skills and Experience:

The successful applicant will have relevant undergraduate qualifications in related fields; or an equivalent combination of relevant experience and education/training and an understanding of the work practices and procedures relevant to this role such as front of house coordination, administration and customer service experience.

Sales experience, facility booking and member services experience within the sport and/or tertiary industry, along with excellent interpersonal and communication skills and strong relationship building capabilities is highly desirable.

All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.


Please click on this link for a full list of Benefits

How to Apply:

Closing Date: Sunday 28th October at 11.55pm.

Position Enquiries: Andrew Tomlinson; Senior Manager – Sport Infrastructure & Operations, TEL: 03 9479 3960, Email:

Position Description below:

HEO 5 - Sales_Customer Experience Officer- PD.pdf

Please address Key Selection Criteria and attach these with your application.

This position is open to people with a valid full-time working visa.La Trobe University is an Equal Opportunity Employer.

If you have any questions regarding how to apply for this role, please contact Maddie Newman on +61 3 9479 6418 or

To apply and to view position description please visit and search job number 557210 under current vacancies.

La Trobe is proud to be a member of the SAGE Athena SWAN program to advance gender equality in academia.

Selection Criteria Essential
Closing Date 28 Oct 2018
File Attachments
HEO 5 - Sales_Customer Experience Officer- PD (0KB)
Apply to
NameAndrew Tomlinson
Phone (work)03 9479 3960
Click here to apply for position
How To Apply

Position Enquiries: Andrew Tomlinson; Senior Manager - Sport Infrastructure & Operations, TEL: 03 9479 3960, Email:

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