At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 8,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure and stadium sports, camping, learn to swim, children's programs, early learning, youth services, retirement living, disability services and social enterprises.
About the Centre
The Carlton Baths is an important community facility, managed by YMCA Victoria in partnership with City of Melbourne. It has a history expanding 100 years. The Centre offers a broad range of facilities which provide physical and wellness activities, services, events and programs to a diverse community including:
- One Court Stadium
- Health Club
- Group Fitness Room
- Cycle Studio
- Multi Purpose / Personal Training Rooms / Movement (Functional Training) Zone
- Seasonal Outdoor 25m Pool and Toddler Pool
The building also houses the City of Melbourne Family Services (for which there is no direct management responsibility) however the need to foster a close working relationship with this team is essential.
Key Elements of the Role
The Centre Manager will be the key representative to the local community and provide leadership and vision for the operation of the facility. They will be an efficient; well organised person, showing strong commitment to staff development and business operations. A key responsibility will be to work in partnership with the City of Melbourne and other local organisations to provide recreation and social activities that meet the needs of the community and maximise community outcomes.
The Centre Manager will be a considered decision maker and will be able to manage a multitude of tasks utilising good time management and organisational skills. They will be required to work both independently and as part of the broader Active Melbourne Aquatic and Recreation Facilities team.
Selection Criteria
The Manager must be able to demonstrate experience in all facets of facility management including People Leadership, Operations, Compliance, Partnerships and Administration.
A proven history of operational performance, achieving targets and driving strategic planning will be required. Emphasis on leadership and motivation in a diverse environment will require excellent communication and presentation skills. Working as part of the bigger contract, the Centre Manager will work closely with their peers to ensure opportunities are maximised.
Capabilities and Behaviours
- The proven ability to lead teams of people and promote a strong culture within the team
- Demonstrated high level of customer service and the ability to liaise with key stakeholders
- Creates a culture of continuous feedback and clarity of messages
- Demonstrates leadership that inspires and motivates people to perform to their best
- Creates a culture of continuous learning and development
- Strong in Business and Financial acumen
- Strong time management and organisation skills
- Strong verbal and written communication skills
- Strong report writing skills
- Problem solving and troubleshooting skills.
- Proficient in multitasking
- Ability to meet deadlines
- Business Development: Ability to plan, develop and meet short and long-term goals to strengthen the operations of the Centre and drive strategic planning
- Excellent organisational and time management skills, including the ability to delegate, prioritise and meet deadlines in a fast-paced environment.
Knowledge and Experience
- 2+ years experience in leading and developing staff teams
- Stakeholder Engagement: Ability to positively network and collaborate with internal and external community stakeholders to drive community engagement and customer experience.
- Relevant experience in Sports and Recreation and/or Facility Management would be highly regarded
- Facility Operations experience- desirable
- Understanding of the Health and Safety Act and Regulations
Qualifications
Mandatory Pre-Requisite Qualifications
- HLTAID003 - First Aid Level 2
- HLTAID001 - Provide Cardiopulmonary Resuscitation
- Relevant Tertiary Qualification or equivalent workplace experience
- Two years relevant management experience
Highly Desirable Qualifications
- Pool Lifeguard
- RIIWHS204D - Work Safely at Heights
YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:
- A national criminal history check;
- An international criminal history check where applicants have worked overseas;
- Holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
- ACF Safeguarding Children and Young People Certificate (completion online prior to commencement)
- Two reference checks.
Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.
