At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 8,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure, and stadium sports, camping, learn to swim, children's programs, early learning, youth services, retirement living, disability services, and social enterprises.

About the Centre

Casey ARC is a centre for everyone. One of Melbourne's best health and recreation facilities, Casey ARC's state of the art facilities include a 50-meter swimming pool, program pool, toddler pool, spa, sauna, steam room, and wave pool, a fully equipped health club area, extensive group fitness timetable and programs that cater to older adults and children.

Casey ARC is an important community facility, managed by YMCA Victoria in partnership with the City of Casey.  With over 1,000,000 annual visits, the membership base of 5000 and in excess of 2800 aquatic education enrolments, Casey ARC is one of YMCA Victoria's busiest contract managed facilities.

Key Elements of the Role

Duty Managers will maintain a broad knowledge of centre programs and services whilst at the same time managing the following functions whilst on shift; customer service, safety, staff rosters and breaks, kiosk, plant operations, cash balancing, customer education, and general maintenance and cleaning.  

As a Duty Manager, you will have delegated authority to the Centre Manager.  As well as identifying potential risk factors and taking steps to reduce those risks, Duty Managers will act as positive role models in an effort to build strong people, strong families, and strong communities within the facilities that we manage.

Duty Managers will maintain a broad knowledge of centre programs and services whilst at the same time managing the following functions whilst on shift; customer service, safety, staff rosters and breaks, kiosk, plant operations, cash balancing, customer education, and general maintenance and cleaning.

Selection Criteria

• Experience in a large aquatic centre leading teams
• Experience with water chemistry, pool testing and chemical handling
• Proven problem solving, negotiation skills and excellence in customer service
• Ability to work across 7 days a week across morning, day and night shifts

Qualifications

Mandatory Pre-requisite Qualifications

• HLTFA301B - Apply First Aid or equivalent
• HLTCPR201A - Perform CPR or equivalent
• Pool Lifeguard Award

Highly Desirable Qualifications

• Aquatic Technical Operations

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• A national criminal history check;
• An international criminal history check where applicants have worked overseas;
• Holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
• ACF Safeguarding Children and Young People Certificate (completion online prior to commencement)
• Two reference checks.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.