Reporting to the Regional Manager, the Club Services Officer is responsible for building effective “one on one” relationships with an assigned group of clubs and tasked to fully understand a club’s needs and priorities and work with the clubs to identify areas to build capability.
The Club Services Officer will need to focus on four key objectives to significantly grow and enhance the sport of Sailing;
Build relationships with the Clubs and Classes to develop their capabilities;
The delivery of Australian Sailing services to clubs and class associations within the region;
Deliver national programs to substantially grow participation in sailing across age groups.
Deliver national training courses to enhance and improve the experience of participants;
This is a role that will evolve over time and be tailored to suit local requirements. Initially, the following tasks will be incorporated into the Club Services Officer role:
Share best practice from the club network and sport
Online service training with support from the central team
Seek to increase the number of clubs delivering accredited training programs
Support and provide input into the development of new resources for clubs as required
Support club’s development and implementation of participation pathways
Promote grants and funding opportunities and support clubs in application process
Helping to develop clubs’ capabilities and capacity with regards to sport development and participation
Support of Discover Sailing Centres including applications, annual reviews and renewals
Coordinate the promotion of programs in conjunction with the Training & Education and Marketing & Communications teams
Connect clubs to schools and other organisations to grow participation
Support Discover Sailing Centre staff with training and induction
Mentor Discover Sailing Centre instructors and principles
Work with Discover Sailing Centres to maximise their growth potential and productivity
Provide and facilitate training courses and connect clubs to instructors, officials and specialists;
Assist to recruit and train coaches, race officers and volunteers;
Support and administer courses for instructors, coaches and officials
Development and maintenance of calendar of training courses
You may also be designated projects related to State or National objectives.
Clubs Services Officers- nationally
Education & Training
Other AS functional areas
Clubs & Classes
Accredited Sailing Centres
Chief and Senior Instructors
Instructors and coaches
Dept. of Sport & Recreation
Local Schools & community groups
Qualifications & Experience
Leadership skills and demonstrated ability to develop and implement strategy and business plans in the context of:
Planning with set timelines and deliverables;
Managing a diverse group of stakeholders including volunteers; and
Research and analysis.
Additional experience, accreditation or licences:
A background in sailing - either through club management, participation, competition or industry
Sports Administration/Management Experience
Teaching qualifications - Cert IV or tertiary
Senior First Aid certificate
Working With Children check
Knowledge & Skills
Demonstrated commitment to high quality service delivery and customer satisfaction.
Ability to effectively communicate with diverse audiences - including written and verbal and electronic channels.
Demonstrated understanding of the drivers and barriers of sports participation, and the ability to develop strategies toward increased participation.
Experience and technical knowledge of sailing as a recreational activity and as a competitive sport- either as a participant or in club administration
Ability to work both autonomously and as an effective part of a larger team while also managing various stakeholders.
Be a confident presenter and communicator, with a high level of interpersonal skills, with excellent relationship management, influencing and listening skills.
Ability to communicate technical information to non-technical audiences
Planning- able to manage and prioritise multiple tasks, schedules and deadlines.
Personal and professional values that align with the sporting values of respect, integrity, teamwork and excellence.
Management and leadership skills that inspires a sense of purpose and direction.
Ability to build and sustain effective and productive relationships with diverse stakeholders.
A passion for the sport of sailing and a desire to see it grow
Outcomes focused with a strong desire to make a positive contribution
Flexible and adaptable with respect to working outside of traditional working hours as the position will require face to face interaction with clubs and other stakeholder organisations. The role will involve travel and possible weekend and after hours work