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Operations Manager

AUSA Hoops

  • Sydney New South Wales Australia
  • Full Time
  • $90,000 to $110,000 pa + Bonus
Closing 30 Nov 2021
Applications 0


Overview: Be the leader of the operations across our facilities to ensure the facility is well presented, and our team is delivering great service to our customers.

  • Directly hire, manage and train our front desk staff, and solve any issues that are escalated
  • Oversee the execution of communications by Front Desk and Sales reps
  • Manage the day-to-day operations at the facilities (presentation, maintenance, cleaning, stock)
  • Manage the execution of customer service calls, sales calls, & payment reminder calls
  • Weekly report on operations to Managing Director

Skills You Need for this Role:

  • A great communicator - you will be directly managing a number of Front Desk employees, oversee a number of coaches, and directly work with relevant suppliers.
  • Ability to have your finger on the pulse of the business. Anticipate problems before they arise.
  • Be really organised. You will be assigned a wide range of responsibilities, be able to manage your time, and organise your team and your tasks. 
  • Have an eye for detail - be able to identify standards of cleanliness, presentation and service and keep us consistently at that standard.
  • Be tech-savvy - we use all types of software to make our job easier (Slack, Trello, Perfect Gym, Deputy, ActiveCampaign, Zapier, ZenDesk). You need to be comfortable using and learning new software.
  • Be a great problem solver. Every day is a new, unique problem to solve, from staff to equipment maintenance, to software vendor management.
  • Be self-organising, self-driven. There won't be someone micro-managing you.
  • Must have management experience (not necessarily in fitness industry)
  • Must have interest in basketball, and a fitness/sports background is a nice to have.
  • Must have a driver's license

Our Culture

  • Our management culture is that of freedom and responsibility. We will trust you to make decisions, allow you to manage yourself and your team with freedom. We will hold you accountable for the outcome, rather than counting your hours in the office.
  • We value loyalty, we treat our people well, we try to do what is right by our team, and we expect you to do the same.
  • Employees who are reliable, passionate and impactful do really well here. If you like working hard in a team that cares about what they are doing and respects each other, you will probably enjoy your time here.
  • We are currently a team of 8 full-timers and 12 casuals. And we are growing quickly. We have just built our second training facility, and more are in the pipeline to be built in the coming year. With this growth, there will be a tremendous opportunity for people to advance quickly and take on new roles over the coming years.
  • From this role, there is an opportunity to progress into a General Manager, VP of Operations or VP of Growth role.
  • Check us out at and

Employment Details

  • Salary: $90k-110k
  • Start date: as soon as reasonably possible
  • Location: Greater Sydney - Rotate through various facilities as needed 
  • Hours: Flexible within reason - Could be a 12pm-9pm, or 9pm-5pm. You can shape this to fit your management style.
  • Other: A car is necessary. Car allowance can be built into your contract if necessary.

Application Instruction

Thanks for your interest in this position!

This role is really important to our business, and we really want to hire a superstar, but we don't want to make the process of applying too laborious.

Please email through your resume and a short message about why you think you will be a fit for this job.

Good luck with your job pursuits!

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