Amer Sports is a sporting goods company with internationally recognised brands including Salomon, Arc’teryx, Wilson, Atomic and Suunto. The company’s technically advanced sports equipment, footwear and apparel improve performance and increase the enjoyment of sports and outdoor activities. The Group’s business is balanced by its broad portfolio of sporting products and a presence in all major markets.
We're excited to be recruiting for an experienced Customers Service / Inside Sales Representative to provide support to B2B customers for the Wilson brand (Tennis & Team Sports - soccer, basketball, volleyball). A passion for tennis, basketball and ball sports in general is highly regarded!
Responsibilities will include:
- Maintain a monthly outbound sales call cycle to assigned group of customers
- Support B2B customers on how to use self-service sales portals to derive efficiencies and value for all parties
- Own and manage the customer service function for Tennis and Team Sports
- Respond to customer queries / complaints via telephone or email to provide problem resolution
- Consult customers on product related topics via phone or email
- Collect orders via phone or email and create sales orders in SAP
- Actively manage customers order book / backorders across all accounts in Tennis and Team Sports
- Support Sales teams, Brand Managers and other stakeholders on CS and order book matters
- Provide order book reporting to various stakeholders
- Process credit notes and liaise with supply chain team on arrival of inventory
The ideal candidate will possess:
- Strong negotiation and influencing skills
- Strong communication skills and willingness to achieve exceptional customer experience
- Excellent relationship building skills and team-oriented outlook
- Experience with SAP Sales Modules and solid system acumen
- Ability to manage various stakeholders and communicate effectively
- Organisational and time management skills and the ability to multitask and prioritise
- Problem Solving skills and willingness to provide a resolution
- Attention to detail
- Solid product and brand knowledge
Amer Sports are growing and it's an exciting time to join the team as our brands gain more popularity with the Australian population (as well as the likes of Roger Federer, Serena Williams the NBA and NFL!).
Please forward your CV, covering letter and salary expectations.to apply for the role today!