Team Leader Customer Experience

City of Yarra

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  • Melbourne Victoria Australia
  • Full Time
  • $78,448.84 to $90,891.22 ps + super + RDO
17 Jul 2024
Applications 0


Permanent - Full Time (Flexible)

Band 5 - $78,448.84 - $90,891.22 + super + RDO (RDO applicable for full time 38 hours per week only)

  • Supportive and Friendly team environment where we value growth and development
  • Excellent employee benefits and competitive hourly rates
  • Work in a dynamic and collaborative environment  

An exceptional opportunity awaits you to join our dynamic leadership team, dedicated to delivering an exceptional customer experience as part of the City of Yarra’s Property and Leisure Services. If you thrive in a team that values trust, empathy, and motivation, then this role is tailored for you.

In this role, you will have the opportunity to:

  • Lead the Customer Service team, monitoring performance, providing feedback, training and staff development opportunities.
  • Lead the Customer Service team in the day-to-day front-end operations across our leisure centres.
  • Drive a constructive culture, through effective leadership and communication that develops a positive and empowered Customer Service team.
  • Sustain and develop efficient administration work processes and monitor that all Customer Service staff complete as required.

Yarra City Council is an exciting and progressive Organisation. We pride ourselves on inclusive culture, continual progression and development of staff. We aim to make a positive difference in people’s lives and continually improve service to the community.

For further information see the position description or contact Heidi Petropoulos, Customer Experience Coordinator on (03) 9205 5522 or

 705317 - Team Leader Customer Experience - Position Description.pdf

Applications close on 17 July 2024 at 11:55pm.

 To apply for this role, please upload your CV, Cover Letter and Key Selection Criteria.

*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.

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