ABOUT US

Football Australia is situated on the lands of the Gadigal people of the Eora Nation. We acknowledge the histories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples and commit to building a brighter future together. 

Football in Australia is a melting pot of approximately 2 million participants represented by over 200 different cultures, we are proud to be the most diverse and globally connected sport within the Australian sporting landscape.  

This diversity in culture, ideas, and experience makes us strong and prepares us to achieve our vision to ‘be a leading football nation where everyone is inspired to live and love the game’. To achieve this, we live by our company values which include: 

• Impact On & Off the Field: Challenge the way we think and do to seek ways to grow the impact football has, influence industry thought leaders.
• Inclusive & Diverse Football for all: Football is embedded in the nation's social fabric, follows the story of Australia, be accessible for all
• A United Team: Bringing people together to unleash the power of football and to deliver the vision, we bring the team spirit to the game
• Trust: Building trust across the whole football community, be trusted custodians of the game, act with integrity and objectivity

WHAT WE OFFER

At Football Australia we want to look after our people and below are just some of the many benefits of joining our team:

• Flexible work arrangements
• Birthday Leave
• Study Leave
• Wellbeing & Lifestyle leave
• Paid Parental leave in addition to statutory government offering
• Volunteer leave
• Employee Assistance Program (EAP)
• Partner discounts
• Workplace Banking Program
• Social Activities such as 5-a-side futsal

ABOUT THE ROLE

Are you a sports enthusiast looking to dive into the exciting world of competitive sports administration? Football Australia (FA), the national governing body for football, has an incredible opportunity for you! We are currently seeking entry-level Casual Customer Support staff to join us at our Moore Park office.

PlayFootball is the heart of community football in Australia, and you have a chance to be part of this groundbreaking initiative! As FA's Community program, PlayFootball aims to uplift grassroots clubs, raising their standards and enhancing the football experience across the nation. With a focus on critical areas like online registration, competition management, learning management, qualification management, facilities, volunteers, and inclusive practices, PlayFootball provides the tools and support these clubs need to thrive.

As a valued member of our team, your role will be crucial in ensuring our customers' utmost satisfaction while using our digital products. From the National registration system (NRS) to our Websites, Qualification Management System (QMS), Learning Management System (LMS), Competition system, and beyond.

Duties & Responsibilities: 

• Providing telephone and email support to various stakeholders, including clubs, players, and parents, using the PlayFootball online registration system, Competition, Learning, and Qualification Management Systems.
• Uphold Football Australia’s National Registration, Status and Transfer Regulations
• Delivering exceptional customer service through phone and email interactions, ensuring efficiency and courtesy.
• Responding to customer queries with accuracy and relevance, addressing concerns promptly and professionally.
• Managing customer complaints and conflicts in a tactful and timely manner, ensuring proper resolution.
• Provide support to the wider business including but not limited to Ticket on sale support, community initiatives & reception duties.
• Recording all customer communications meticulously using Freshdesk products.
• Following established triaging processes to address issues or bugs in our digital products effectively.
• Conducting face-to-face or virtual training sessions for end-users, focusing on the National registration system and beyond.

A full copy of the position description can be found here.

ABOUT YOU

Experience, Skills and Qualifications: 

• A Friendly and approachable personality
• Contribute positively within a team environment
• A ‘can-do attitude’
• Ability to work with customers of varying skills and resolve problems in a timely manner.
• Self-motivated and capable of working both collaboratively within a team and independently.
• Proficient in delivering excellent customer service, with exceptional communication skills and a polite phone manner.
• Strong written English and interpersonal skills
• Experience in working with IT systems.
• Understanding of club administration in Football
• Experience of working with football clubs
• Previous experience within customer service roles
• A full list of experience, skills and qualifications can be found in the above position description

Additional Requirements: 

• Full working rights in Australia
• Working with children check (paid/employee) or state-based equivalent 
• International Criminal History Record for each country (other than Australia) in which you have resided for 12 months or more in the last 10 years (if applicable)
• Out of hours and weekend work as required

Click APPLY NOW to submit your application, including a cover letter and current resume. 

Application Closing Date: 18 September 2024

Football Australia are an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity, and inclusion. Our values and behaviours support and encourage an environment that sees its people drive impact on and off the pitch, are trusting in each other, united to achieve and embrace an inclusive environment.

We encourage applications from people who identify as female or non-binary, Aboriginal or Torres Strait Island people, people with disabilities and people with culturally and linguistically diverse backgrounds. If you require support or advice with your application, please contact us.

In submitting an application, you agree to our collection statement. To review, head to the following link: footballaustralia.com.au/jobs/collection-statement