• 6 Month Contract
• Great company values and supportive culture
• Play a key role in delivering an exceptional game day experience.

The Gold Coast SUNS, driven by a purpose to deeply connect with our community and inspire them to be part of our extraordinary journey, are seeking a passionate and dedicated individual to join our Consumer team. As a Ticketing Coordinator, you will play a crucial role in ensuring the seamless execution of day-to-day ticketing operations, delivering exceptional customer service, and contributing to the achievement of key department KPIs.

Key Responsibilities:

• Act as the primary contact for Ticketek, ensuring smooth communication and execution of ticketing requests, including special ticket offers.
• Liaise with AFL MSS and AFL Ticketing on matters related to tickets, including member entitlements.
• Collaborate with the Membership team to troubleshoot member issues related to accessing tickets through Ticketek.
• Coordinate the fulfillment of internal ticket requests for various departments, ensuring accurate tracking and cost codes for internal transfers.
• Serve as the key contact for opposition teams regarding ticketing requests and coordinate bespoke builds with Ticketek.
• Capitalise on crowd build opportunities from internal departments, contributing to achieving ticketing targets.
• Collaborate with the Membership Team to ensure the seamless delivery of matchday operations across membership and ticketing.
• Provide support to the Membership Team during key campaign periods.
• Any other duties as directed by the Head of Ticketing and Data to support department and Club KPIs and goals.

Essential Qualifications / Experience / Skills:

• Previous ticketing experience.
• Previous experience using Aspect and/or Archtics platform.
• Strong administrative skills, proficient in Microsoft suite of products.
• Excellent written and oral communication skills.
• Exceptional organisational skills, attention to detail, and ability to prioritise work within tight time frames.
• Outstanding customer service skills with a 'can-do' attitude.
• Ability to maintain confidentiality and security in all aspects of the business.
• A friendly and enthusiastic team player with a proactive and enthusiastic work ethic, capable of working autonomously.

Desirable:

• Database experience.
• Interest in/experience in data and data analytics.
• A degree or diploma in Marketing, Communications, or equivalent.
• Experience in a sporting environment.
• Knowledge of AFL.

If you are a dedicated professional with a passion for delivering outstanding customer experiences and want to be a part of our extraordinary journey! Please apply