About us

South East Melbourne Phoenix are a professional basketball team and proud member of the National Basketball League (NBL). Now in our seventh year we are continuing to grow our performance, community and commercial footprint across Australia.

As a club, we value teamwork, passion, and a shared commitment to our goals. You’ll be based at the State Basketball Centre, Australia’s premier basketball facility, where our performance and administrative teams work side-by-side in a culture of collaboration and authenticity.

We’re seeking a driven Consumer Engagement Coordinator operating within a fast-paced, elite sporting environment to help shape our corporate and stakeholder engagement at one of Australia’s most exciting and growing sporting organisations.

About the role

Reporting to the Consumer Manager, this role supports the delivery of engaging fan experiences across consumer programs and match day operations, helping drive fan engagement through safe, professional and high-quality activations aligned with Club values.

Key responsibilities include: 

• Lead and deliver the Heartland Hoops program, ensuring safe, inclusive and engaging experiences for participants.
• Act as Camp Director during camps and support recruitment and management of coaching staff in line with child safety and coaching standards.
• Assist with the marketing and delivery of the Phoenix Academy and Kmart Game Time programs.
• Coordinate match day group activations and provide support across home games during the NBL season.
• Support consumer enquiries relating to membership, ticketing and participation programs.
• Build relationships with local basketball clubs and associations to drive commercial outcomes.
• Lead the Club Partnership Ticketing Program for NBL27 and provide accurate reporting on membership, camp and ticket sales.

Please note this role includes match day support at all home games, with evening and weekend work required during the NBL season. 

The ideal candidate 

The ideal candidate is a highly organised and detail-oriented, with excellent communication and stakeholder management skills. They thrive in a flexible, fast-paced environment and can think strategically to identify and maximise new opportunities.

Ideally you will have experience delivering sport or youth participation programs, with the ability to manage competing priorities in a fast-paced environment. A strong understanding of basketball and a genuine passion for learning and growing within the industry will be highly regarded.

Applications Close Monday 25th May 2026.

Our Commitment to Equal Opportunity 

South East Melbourne Phoenix is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.

As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with South East Melbourne Phoenix understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.