Port Melbourne Football Club is seeking a Membership Coordinator to assist in the delivery of the 2025 Port Melbourne Football Club membership program.

The Membership Coordinator will need to have high attention to detail, the ability to multitask and be customer service orientated. 

Reporting to the Marketing, Membership & Events Manager, this role will be responsible for a number of key deliverables, including, but not limited to:

• Management of PMFC CRM database including updating customer profiles and providing reports as required
• Providing weekly membership reports through the duration of the membership campaign period
• Providing customer database analysis as required
• Coordinate the fulfilment of membership packs
• Timely & professional handling of all membership enquiries (via phone, email or in person)
• Outbound sales calls to any unrenewed members or prospects
• Be responsible for the operations of the ticketing & membership box office at all PMFC home games
• Set up & manage all online match day and general PMFC event ticket sales

What we are looking for?

• Minimum 2 years’ experience in a membership or customer-service role
• Demonstrated customer service experience
• Strong interpersonal skills
• Excellent attention to detail & strong administrative skills
• Data analytics experience is an advantage
• Experience working in a sporting club would be highly regarded

This is a part-time role requiring three days per week.  Please note that due to the nature of the role and the sports industry, some after-hours work including evenings and weekends will be required including games days from April – August.