- Permanent part-time position available at the Enfield Aquatic Centre
- Hourly rate ranging from $33.75 to $40.34, plus 11.5% superannuation
- Rotating seven-day roster with a minimum of 18 hours per week
About us:
The Burwood Council area is a hub of Inner West Sydney and is identified as a Strategic Centre by the NSW State Government. It is a cosmopolitan destination with a thriving business and retail centre with a strong and vibrant future.
Our progressive community enjoys well designed public spaces, inclusive cultural events, intriguing laneways with impressive public art and an enviable restaurant and café scene,
At Burwood our people are our most important asset and central to achieving our exciting and ambitious Community Strategic Plan 2036.If you’re ready to make a positive impact, read on to see how you can join us!
Your Position:
As a Customer Service Officer at the Enfield Aquatic Centre, you will play an essential role in providing high-quality customer service, assisting with program enrollments and inquiries, and supporting the administration needs of the Centre. You’ll be an integral part of our team, helping to create a welcoming and efficient environment for our customers and community.
Your Responsibilities Will Include But Are Not Limited To:
- Delivering exceptional customer service at all times and addressing customer concerns professionally
- Supporting program enrollments, facility information inquiries, and promoting Centre services
- Accurately handling cash transactions and balancing receipts, especially during peak periods
- Providing administrative support to Team Leaders and the Centre Manager, including facility bookings, invoicing, and purchasing administration
- Assisting with Centre procedures, daily opening/closing routines, and system checks
- Maintaining up-to-date knowledge of Centre programs and services to assist customers
To be successful in this role, you will have:
- Current First Aid and CPR Certificates
- Current Working with Children Check
- Proficiency in Microsoft Office, especially Word, Outlook, and Excel
- Excellent attention to detail and ability to communicate information with clarity and accuracy
- Proven time management skills and ability to work well in busy environments
- Strong customer service skills, including experience with a diverse community
- Cash handling experience and competency in using databases and office-related software
- Availability to work out of hours and on weekends as required
Key Requirements:
- COVID-19 vaccination for all employees (2 Vaccines)
- Willingness to complete a National Police History Check
- Willingness to complete a pre-employment health assessment
- Local Government working experience an advantage
Culture & Benefits:
- Join a great team of enthusiastic and supportive colleagues in an enjoyable workplace
- Health & Well-being initiatives (i.e. access to Fitness Passport, flu vaccinations, skin checks)
- Access to Employee Assistance Program (EAP)
At Burwood Council we celebrate diversity, value inclusion and welcome applicants from all backgrounds, experiences and perspectives. We are committed to creating an environment where every member of our team feels respected, supported and inspired to contribute their unique skills and talents for a better Burwood.
In serving our community, we are also proud to be a child safe organisation
