About the role:      

We are on the hunt for experienced and professional Duty Managers to ensure the safe, efficient, and effective operation of State Sport Centres Trust (SSCT) venues – specifically at the State Basketball Centre (SBC) in Knox and Melbourne Sports and Aquatic Centre (MSAC) in Albert Park.

As a Duty Manager, you’ll play a vital role in overseeing operational safety and emergency management during opening hours. You’ll ensure the wellbeing of patrons, staff, spectators, officials, athletes, contractors, and visitors alike. As the key point of escalation for incidents, issues, and emergencies, you’ll work closely with venue management to swiftly respond to and resolve any unplanned events.

As a Duty Manager your primary responsibilities will include:

• Overseeing the day-to-day safety and security of venue staff, patrons, and facilities
• Acting as Chief Warden during emergency situations
• Representing SSCT professionally in all interactions with stakeholders
• Identifying, reporting and mitigating potential risks associated with venue activities
• Providing leadership and guidance to staff
• Monitoring activities using Access Monitoring & CCTV systems
• Ensuring the facility is safe prior to opening and respond to incidents promptly
• Applying first aid and managing emergency situations
• Troubleshoot and managing issues onsite
• Overseeing contractor inductions and management
• Leading and participating in simulated emergency evacuations
• Conducting visual inspections and daily audits of the facility
• Liaising with venue hirers during larger events
• Assisting in the management of spectators at major events
• Reporting violations of rules and safe practices
• Contributing to the preparation of annual operational budgets
• Assisting Operations Managers with project implementation
• Work a rotating roster, enjoying a mix of morning, mid, and evening shifts for variety and balance

Required skills and Qualifications:

• Experience managing staff, contractors, and stakeholders in a sporting venue environment
• Demonstrated experience in a management or supervisory role in large facilities
• Experience in WH&S policies, risk, and emergency management
• Understanding of quality standards in venue presentation and operations
• Evidence of strong stakeholder relationship management and conflict resolution skills
• Knowledge of the Sport and Recreation industry
• Problem-solving and continuous improvement mindset
• Ability to control risk at events and enforce crowd control practices
• Maintain required qualifications and participate in training sessions
• Proficient in Microsoft Office
• Current Pool Lifeguard and First Aid certificates including CPR and Advanced Resuscitation, and First Aid management of Asthma and Anaphylaxis
• Current Working with Children Check
• Responsible Service of Alcohol
• Australian driver’s licence
• Aquatic Technical Operator (willing to obtain)

If you have the interest, drive and energy to take on this exciting role in great venues, we want to hear from you.

Why is this a great place to work?

You will love working at the State Sports Centres. Here’s just a few reasons why:

• Great staff benefits including free parking, gym membership, discounts at SSCT food & beverage and retail outlets and complimentary court hire for casual bookings across the stadiums
• Family and friends’ discounts on gym membership
• Discounted access to holiday programs and creche for dependents
• You will be surrounded by elite athletes daily and will be supporting a wide range of elite sports and world class events, as well as community sport and recreation
• You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
• We have a fantastic team who are friendly, professional, and genuinely great to work with

Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best.