The Sydney Roosters are currently looking for a Membership, Ticketing & Events Coordinator. The role is highly customer focused with a large component of day-to-day Membership servicing duties. The Membership, Ticketing & Events Coordinator plays an integral role in servicing the department’s important inbound communications including phone and email, ensuring that all members and prospective members are dealt with in a professional, accurate and courteous manner.

The Membership, Ticketing & Events Coordinator will also work collaboratively on the planning and execution of Club events including but not limited to home match days and Member events.

Duties & Responsibilities

Customer Service

• Responsible for the servicing of the Club’s inbound communication channels including Phone (1300 Easts1) and Membership inbox.

• Responsible for maintaining a professional, accurate and courteous standard of service across all channels.

• Work with the Membership & Fan Engagement Manager to continually improve your customer service standards including training and technology where necessary.

Inbound & Outbound Membership Retention and Sales

• Meet and exceed agreed annual departmental membership KPIs.

• Assist in the execution of the outbound telemarketing campaigns to members, prospects and lapsed members where required.

• Adopt an ‘always on’ approach to lead generation opportunities which may include Club events, match days, local community, organisations and events, Club stakeholders (e.g. Sponsors, East Group) etc. 

• Play an integral role in the key annual Membership campaigns including but not limited to updating credit card details, Membership on-sale, reserved seat deadlines, prospect sales campaigns and fulfilment deadlines.

Membership Administration

• Coordinate reserved seating allocations for new and renewing Members, managing a reserved seat Member waitlist.

• Coordinate ticket allocations for interstate Members.

• Assist with the development of systems and processes to improve all aspects of Membership operations.

Ticketing

• Assist the Membership and Fan Engagement Manager in the development of the season ticketing builds at any home venue the Sydney Roosters play at, across both NRL and NRLW.

• Assist the Membership and Fan Engagement Manager in the execution of the match day marketing plans in relation to promotion of match day ticketing sales, to achieve the annual match day ticketing budget.

• Process internal and external ticket requests for Members, sponsors and departmental requirements for each home game across both NRL and NRLW.

• Produce and distribute daily ticket sales reports for each home game across both NRL and NRLW.

Match Day & Events

• Lead the planning, execution and management of key events for Sydney Roosters Members both locally and interstate where required.

• Liaise with internal and external parties on the planning and execution of Sydney Roosters match days to an exceptional standard. Match day delivery will include but is not limited to the delivery of match day partnerships, fan engagement segments, commercial activations and the management of external talent.

• Perform the role of Match Day Floor Manager at Sydney Roosters home games across both NRL and NRLW.

• Perform logistical tasks in preparation for a Roosters match day including but not limited to parking requests, access/accreditation and venue approvals.

This role will be required to work at all NRL and NRLW Roosters Home Games and Membership/Club events, including on weekends.

To be successful in this role you will have: 

• Experience in a membership, ticketing or event-based role.

• An ability to improve and implement process and procedures.

• Ability to work fast under pressure

• Maturity, with an attention to detail

• Ability to multi-task and work independently as well as in a team.