About us

Joining the Hawthorn Football Club represents a unique opportunity to work in a fast paced, elite sporting environment where you can be yourself and thrive.

Our Club’s values and One Club philosophy across our men’s and women’s football programs ensures that inclusion and diversity are at the core of all we do. You will work and thrive in an environment that is committed to excellence and supported by a culture of wellbeing and work/family balance.

Our strategic priorities guide the Club to deliver long term objectives to continually grow, innovate and achieve on-field success. We are excited to have recently relocated to our new state of the art home Kennedy Community Centre in Dingley.

We are committed to creating a supportive environment in which people feel connected to our football club and to each other.  Importantly we want to have fun!

About the role

Reporting to the Head of Membership Sales & Retention, this role is responsible for building and maintaining strong relationships with Hawthorn’s Priority One and Reserved Seat members, delivering a premium service experience. The role plays a key part in membership acquisition and retention through outbound sales and servicing activity, campaigns and communications, while also supporting general membership enquiries, match-days and member events.

Key Responsibilities

• Lead delivery of Junior Hawks Elite, Priority One and Reserved Seat membership programs, including campaigns, communications, upgrades, waitlists and cancellations
• Act as Personal Account Manager for Lethal Club members, delivering high-end servicing and Inner Sanctum events
• Drive premium membership sales through outbound campaigns, lead prospecting and referral into Lethal Club, Confreres and player sponsorship
• Manage member seating strategy, including seating requests, single-seat optimisation and collaboration with Membership Operations
• Oversee matchday premium experiences, including Miller, Hassett and Harrison Rooms
• Deliver premium member surveys, reporting on insights and outcomes
• Provide outstanding member-first customer service, supporting inbound activity during peak periods
• Support the broader Membership team with administration, reporting, training support and match-day/event delivery (including interstate travel)

Please note that this role does require attendance at games, across evenings, weekends with some interstate travel.

Our ideal candidate 

We’re looking for a self-motivated and detail-oriented professional with strong communication skills and the ability to work independently. You will bring experience in account management and client relationship building, along with solid problem-solving, sales, and negotiation abilities. Highly organised with excellent time management, you thrive in managing priorities while maintaining accuracy and attention to detail.

You’ll Bring:

• 1-2 years of experience in a membership-based organisation with a key focus on account management, premium events, acquisition and retention
• Providing an exceptional experience for members and supporters - both new and existing
• Strong knowledge with CRM systems - Archtics & Salesforce experience an advantage
• Strong experience in phone-based sales applying telemarketing techniques
• Ability to build relationships with key stakeholders
• Ability to work towards deadlines and achieve targets
• Current Working With Children’s Check and Police Check

Our offer to you 

As a Hawthorn Football Club employee, you will work in a supportive, values driven and harmonious team. You will be challenged and provided with opportunities to learn new things, grow, and develop. Our initiatives which drive wellbeing, connection and performance include:

• Access to state of the art gym and pool facilities
• Weekly pilates classes
• Summer Hours (Dec/ Jan) with half day Friday’s 
• Flexible work arrangements
• Special offers and discounts through our Corporate Partners
• Industry leading Parental Leave Policy
• Professional development opportunities – inhouse and external
• Complimentary One Club memberships to enjoy Hawthorn games with family and friends

The Hawthorn Football Club is an Equal Opportunity Employer and encourages applications from suitably qualified and diverse candidates. We welcome applicants who reflect the diversity of the Australian community and encourages applicants from the following backgrounds to apply:

• Aboriginal and Torres Strait Islander
• Culturally and linguistically diverse
• LGBTIQ+
• People with a disability
• We provide a welcoming, safe, and flexible approach to work and provide an environment that benefits from and enables the best from everyone.
• As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Hawthorn Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.