About Us

A leader in an industry that is among the most exciting and passionate within Australia, the Geelong Cats offers a place of employment like no other. We strive to give our fans, members and customers an experience that is unparalleled. The Cats represent the community of Geelong with pride and we seek people who can assist us to be the team to beat on and off the field.

About the Role 

As Ticketing Manager, you will be responsible for leading and delivering all customer operations requirements, including the planning and execution of ticketing and membership activities.

This role is a 12-month fixed term parental leave cover.

Responsibilities

• Manage all aspects of the Ticketing program including pricing strategy, operational plans, event builds, seat configurations, allocations, on-sale schedule, entitlement management and access control 
• Manage day-to-day operations of the customer operations team, providing leadership and guidance ensuring the customer is at the heart of everything we do 
• Collaborate with marketing to manage operational membership and ticketing communication, crowd build and membership growth initiatives 
• Manage membership and ticketing requirements across the club with all internal stakeholders 
• Provide recommendations and implement solutions to improve the membership and ticketing product offerings and create a seamless process for members to access games 
• Coordinate the allocation and reporting of internal and external stakeholder ticketing requirements 
• Monitor, improve and document department process and procedures 
• Ensure adherence to all legal policies including membership terms & conditions, privacy policy etc. 

About You

• Minimum 5 years’ experience in customer operations, preferably in membership and/or ticketing 
• Extensive technical experience in CRM, ticketing or membership software 
• Strong project management skills with the ability to create annual operational plans 
• High level reporting and forecast skills 
• Ability to work flexible hours across 7 days during the football season 
• Excellent written and verbal communication skills 
• Strong customer service skills with the ability to improve experiences for the customer 
• Mature minded, and able to interact confidently with people at all levels 
• Maintain a high level of professionalism in all internal and external communications with a specific focus on personalised service 

Benefits and Culture

Our club guiding principles are the strong beliefs and consistent behaviours of people in our Club, which underpins our inclusive culture. In addition, we offer a range of excellent benefits including; professional development opportunities, wellbeing initiatives, gifted days off, packaging leave options, membership/retail discounts, partnership deals and free onsite parking amongst other things.

How to apply

If this sounds like you, please submit your current Resume and Cover Letter addressed to the People Experience Team by Friday 29th May 2026.  

The Geelong Football Club is a welcoming place where we seek to engage respectfully with people with diverse experiences and backgrounds.  All applications are gratefully received, and applicants will be considered on their ability to do the job and alignment to our Club guiding principles. In order to comply with mandatory Child Safety Standards, all employment is subject to a valid and current Police Check and Working with Children Check. 

The Geelong Football Club is committed to providing a safe and friendly environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events and the broader Cats community, will always be our first priority.