• Appointment Type: Full time (38 hours), permanent position
• Location: Wallumattagal Campus, North Ryde, Dharug land

THE ROLE

In this diverse and hands-on role, you will:

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

ABOUT YOU

You are a proactive and solutions-focused professional with strong administrative leadership experience. You bring:

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service,
• Proven experience leading, supervising, and developing high-performing teams,
• Strong financial administration experience in a complex or membership-based environment,
• Demonstrated ability to improve processes and drive continuous improvement initiatives,
• Experience working within governance and compliance frameworks,
• Strong analytical skills, with experience in data reporting and business insights,
• Excellent communication, organisation, and stakeholder management skills,
• High attention to detail and the ability to manage competing priorities, and
• Demonstrated proficiency in Microsoft Office applications including Excel, Word, Outlook and PowerPoint

*** This role requires a criminal history check, a First Aid and CPR certificate.

ABOUT US

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. Our facilities include a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool. The centre features a fully equipped health club, group fitness classes, squash courts, gymnastics / aquatics programs and social sports.

Macquarie University Sport Fields operates 7 days a week, our facilities include 5 professional playing fields which accommodates a variety of events, stadium lighting, canteen and BBQ areas, and change rooms.

MUSAC is committed to creating an inclusive, engaging and high-quality experiences for all members and guests.

WHY JOIN US?

At MUSAC, you’ll join a vibrant and inclusive environment focused on community, wellbeing and excellence.

We offer:

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Professional development opportunities
• Paid concessional days between Christmas and the New Year
• Access to staff wellbeing programs
• Staff discounts at Campus Life operated hospitality outlets
• A dynamic and supportive team environment
• Working on a beautiful parkland campus
• Access to discounted corporate health insurance and employee flu shot program
• Salary sacrifice options
• Full access to the University’s Library
• Access to paid parental leave

OUR RECRUITMENT PROCESS

If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about, we encourage you to apply.

In the first instance, general enquiries should be directed to Donna Pearce 02 9850 7640.

To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the About You section via our online application portal.

If you need any support or reasonable adjustments throughout this recruitment process, please let us know, so we can provide you with the support you need.

Submission of Applications Open Until: Sunday 12 July 2026 at 11:59 p.m. (AEDT)

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment checks in terms satisfactory to the University.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.