Be part of the return of a Sydney sporting icon

After a multi-year closure and a significant upgrade funded under the NSW Government's WestInvest program, Canterbury Olympic Ice Rink is reopening its doors. Sydney's home of ice sports is back - a full Olympic-size rink with a new roof, a new olympic sized rink, upgraded amenities and a fresh look - and we're building the founding team that will bring it back to life.

We're recruiting several Duty Managers to lead our shifts from day one. You'll be a senior person in the building during your sessions: running the venue, leading the on-shift team, keeping our ice in top condition and making sure every skater - from first-timers to figure skaters, hockey players and speed skaters - has a safe and brilliant experience.

About the role

As Duty Manager, you'll take charge of the safe, smooth and customer-focused operation of the rink during rostered sessions. Reporting to the General Manager, you will:

• Open and close the venue and act as the responsible officer on shift
• Lead and coordinate rostered casual staff across reception, skate hire and rink-side
• Operate the ice resurfacer (Zamboni/Olympia) and maintain the ice to session and competition standard - full training provided
• Set the standard for great customer service on every shift - at reception, skate hire and rink-side
• Set the cultural standard for leadership, integrity and professionalism
• Lead food and beverage operations across the café and kiosk during sessions and events
• Manage events and functions on the day - birthday parties, group visits, private hire, club sessions and community events
• Oversee skate hire, venue presentation and safety inspections
• Manage point-of-sale operations, cash floats, reconciliations and end-of-day settlements
• Champion a child-safe, welcoming environment for all patrons

The roster rotates across early mornings, evenings, weekends, school holidays and public holidays. With multiple positions available, we can build rosters around a range of availability - so tell us what works for you.

About you

You'll need:

• Demonstrated experience supervising shifts or teams in a customer-facing venue (leisure, aquatic, entertainment, hospitality or sporting facility)
• A genuine passion for great customer service, with strong conflict-resolution skills and sound judgement under pressure
• Food and beverage experience - café, kiosk or similar service environment
• A current NSW Working with Children Check (or ability to obtain before commencing)
• Current First Aid (HLTAID011) and CPR (HLTAID009) certificates, or willingness to obtain before commencing
• Availability across a rotating roster including early mornings, evenings, weekends and holidays
• Competent cash handling and POS experience, plus sound written skills for reports and checklists
• The physical capacity for a hands-on role in a cold environment (manual handling up to 20 kg)

Bonus points for:

• Previous ice rink management or duty management experience
• Experience operating an ice resurfacer or maintaining an ice surface
• Event and function management experience
• Background in an ice rink, aquatic centre or similar recreation facility, including plant monitoring
• Skating ability - figure, hockey or recreational
• A driver licence, warden training, or a Certificate III/IV in Sport and Recreation

No ice experience? No problem. If you're a proven shift leader with great customer instincts, we'll train you on the ice side - including the Zamboni.

What's on offer

• Be part of the founding operational team of a newly upgraded, Olympic-size ice sports facility - and help shape how it runs from day one
• Full training on ice resurfacing, plant monitoring and venue systems
• Permanent part-time or casual arrangements under the Amusement, Events and Recreation Award 2020 (Grade 5) - from $30.38/hr permanent or $37.98/hr casual, with penalty rates for Sundays (150%) and public holidays (250%)
• Uniform and PPE provided
• A genuinely varied role - no two shifts the same - supporting public skating, learn-to-skate, figure skating, ice hockey, speed skating and community events