• Multiple Casual Positions
• $36.60 per hour (Inclusive of Casual Loading)
• Iconic City Baths Location

About the role

Are you passionate about delivering exceptional customer experiences and helping people lead healthier, more active lives?

Melbourne City Baths is seeking enthusiastic and customer-focused Guest Experience Officers to join our casual team. As the first point of contact for our members and visitors, you'll play a vital role in creating welcoming, inclusive and positive experiences for everyone who walks through our doors.

Working within the Recreation and Waterways Branch, you'll provide outstanding service across multiple channels, support membership and sales activities, and contribute to the delivery of high-quality aquatic and recreation services for our community.

A little more about the role

• Deliver exceptional customer service in person, over the phone and online.
• Support membership sales, retention activities and customer enquiries.
• Undertake administrative tasks including membership maintenance, banking, cash handling and data entry.
• Assist in resolving customer concerns and escalating issues appropriately.
• Promote facility programs and services to help customers achieve their health and wellbeing goals.
• Contribute to a safe, inclusive and welcoming environment for all facility users.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne - a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role - it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You are a friendly, professional and adaptable customer service professional who enjoys connecting with people from all walks of life. You thrive in a fast-paced environment, take pride in delivering excellent service, and are confident handling a variety of customer enquiries and administrative tasks.You enjoy working as part of a team, are committed to continuous improvement, and are passionate about supporting community wellbeing through recreation and aquatic services.

What your experience might look like

• Experience delivering high-quality customer service, ideally within a recreation, health, fitness, aquatic, hospitality or retail environment.
• Strong interpersonal and communication skills with the ability to build positive relationships with a diverse range of customers.
• Experience using Microsoft Office applications and point-of-sale systems.
• Demonstrated accuracy in cash handling, reconciliation and administrative processes.
• Previous sales or membership experience will be highly regarded.
• Ability to work within established policies and procedures while contributing to service improvements.
• Current Pool Lifeguard Certificate and Provide First Aid Certificate, or willingness to obtain both within four weeks of commencement.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re co