• Full-Time | Monday to Friday

RECOGNITION STARTS HERE

Are you a friendly, organised and customer-focused person who enjoys helping people, working with online orders and keeping a busy workplace running smoothly?

Join WT Sports & Recognition, a proud family-owned business with nearly 40 years of experience supplying trophies, awards, promotional products and custom teamwear to sporting clubs, schools and businesses across Australia.

As the official NSW distributor for Italian teamwear brand Macron, we work with sporting clubs, players, families and organisations to deliver quality products and memorable experiences.

We are seeking a Customer Service, Online & Showroom Sales / Office Administrator to become a welcoming first point of contact for our customers and support the day-to-day running of our showroom and office.

The Opportunity

This varied, customer-facing role combines online customer service, showroom support, order administration and general office duties.

You will help customers with online club shop orders, enquiries, collections, returns and exchanges, while ensuring the showroom is presentable, customers are welcomed and directed appropriately, and everyday administrative tasks are completed efficiently.

You will play an important role in delivering a positive customer experience and supporting our internal sales and operations teams.

Key Responsibilities

Customer Service & Online Orders

• Respond promptly and professionally to customer enquiries received by phone, email and online channels.
• Assist customers with Macron club shop and online store enquiries, including product availability, sizing, order status and collection arrangements.
• Update online orders and maintain accurate customer and order information.
• Manage customer communications relating to order progress, returns, exchanges and other enquiries.
• Investigate customer concerns and work with the relevant internal team to resolve issues.
• Provide clear, helpful information to customers while following established business procedures.

Showroom Sales & Customer Experience

• Welcome walk-in customers and visitors, providing a friendly and professional first impression.
• Assist customers collecting online orders and B2B orders, direct them to the appropriate team member for specialised enquiries.
• Support showroom sales and help customers locate products or obtain the information they need.
• Maintain showroom presentation, product displays and general organisation.
• Monitor showroom stock and communicate replenishment requirements to the appropriate team.
• Ensure customer enquiries and messages are passed on to the correct person and followed up where required.

Office Administration & Team Support

• Answer phones, assist with general office administration, filing, data entry and maintaining accurate records.
• Support the sales team with basic administrative tasks and customer follow-ups.
• Assist with shared inbox management and ensure enquiries are directed to the appropriate team.
• Help maintain an organised, tidy and professional reception, showroom and office environment.
• Provide general administrative support to other departments as required.
• Follow established procedures and contribute to improving the customer experience and daily office workflows.

About You

You enjoy working with people, take pride in being organised and understand that a positive customer experience depends on good communication and attention to detail.

You will ideally have:

• Previous experience in customer service, B2B and B2C online sales or office administration.
• A friendly, approachable and professional manner.
• Strong verbal and written communication skills.
• Good computer skills and confidence learning new systems.
• Excellent attention to detail when processing orders and updating records.
• The ability to multitask, prioritise enquiries and remain calm in a busy environment.
• A proactive attitude, willingness to learn and a team-focused approach.
• The confidence to ask questions, follow procedures and escalate issues when needed.

Experience with online stores, e-commerce platforms, order processing or retail systems is an advantage. Experience in sporting goods or teamwear would also be beneficial.

Why Join Us?

• Join a long-established, family-owned Australian business with nearly 40 years of industry experience.
• Work with a recognised international sportswear brand and a wide range of sporting customers.
• Enjoy a varied role combining customer service, online sales, showroom interaction and administration.
• Develop your customer service, retail, e-commerce and office administration skills.
• Be part of a supportive team that values reliability, communication and continuous improvement.
• Enjoy staff discounts and plenty of street parking.
• Participate in occasional after-hours or weekend activities supporting our sporting clubs, where required.

Ready to Join Our Team?

If you are enthusiastic, customer-focused and enjoy a role where no two days are exactly the same, we would love to hear from you.