Introduction

The GIANTS are on an exciting journey both on and off the field. With teams in the AFL, and the AFL Women’s League competitions, the GIANTS truly are a club like no other.

On field, the AFL team has quickly grown into one of the competition’s most exciting teams with several players becoming household names across the country. Likewise, the on-field achievements of our AFL Women’s team are seeing the club connect with more fans and followers than ever before.

Off field, the club’s exciting, innovative, and fresh brand is growing as it engages with members, fans, the community and key stakeholders across Western Sydney, Canberra and nationally.

The GIANTS’ AFL and AFL Women’s teams are based at the club’s elite training and administration facility in Sydney Olympic Park.

At the heart of our brand, there’s a GIANT in all of us, is the belief that everyone is a GIANT and by living our values and commitments we will deliver on our purpose – To create a club like no other that delivers the best family entertainment, wins premierships, and enriches the lives of people in Western Sydney, Canberra and broader communities.

Position Purpose

Reporting to the General Manager, Commercial Partnerships and Sales, this role is solely responsible for delivering and executing all GIANTS Hospitality Functions across game days, and GIANTS Commercial Events and Conferences. The role involves planning, overseeing, and implementing hospitality and event initiatives to ensure the highest levels of guest satisfaction and operational excellence.

Roles and Responsibilities

Hospitality and Event Planning & Delivery

• Develop, manage and deliver end-to-end hospitality, commercial event and conference plans that meet the requirements of internal and external stakeholders.
• Oversee the operational delivery of Hospitality related projects, including linking Match Day themes into hospitality spaces, signage, room presentation, bump-in and bump-out, event activations and match-day hosting.
• Manage event readiness, including the preparation of run sheets, briefing notes, MC scripts, staffing plans, talent sourcing, and event schedules.
• Manage guest management processes, including invitations, RSVP tracking, guest lists, suite and VIP parking lists, ticketing and pre-event communications.
• Liaise with venues, suppliers and internal stakeholders to coordinate event logistics and ensure the successful delivery of high-quality guest experiences.
• Research industry trends and best practice to identify opportunities to enhance the GIANTS’ hospitality offering and continually improve event delivery.
• Ensure compliance with WH&S standards and practices, organisational policies and procedures, including the completion of risk assessments and implementation of appropriate risk mitigation strategies.

Commercial and Stakeholder Management

• Build and maintain strong relationships with internal stakeholders, commercial partners, event vendors, venues and suppliers to support the successful delivery of hospitality and commercial events.
• Support the sales team with hospitality sales opportunities, event enquiries and the coordination of commercial hospitality offerings.
• Identify opportunities to enhance guest experiences, strengthen partner relationships and maximise the commercial value of hospitality and event offerings.
• Manage event budgets, monitor expenditure, reconcile supplier invoices and maintain accurate financial records.

Event Administration, Systems and Operations

• Manage event administration and operational processes to ensure the efficient planning and delivery of hospitality and commercial events.
• Build, configure and manage events within the event management and ticketing system, ensuring accurate event details, ticket allocations and registration processes.
• Maintain accurate CRM records, event databases, guest information and stakeholder contact details.
• Review event outcomes and feedback, identifying opportunities to improve processes, operation efficiencies and future event delivery.

Skills and Knowledge

• Demonstrated experience in event management, hospitality operations, corporate events or similar role.
• Strong organisational, project and time management skills.
• Exceptional communication and presentation skills, with a strong ability to develop, manage, and build relationships.
• Experience managing event budgets, suppliers and invoicing.
• Comfortable working autonomously and as part of a team, going above and beyond to achieve desired results.
• Experience with Salesforce is ideal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Attention to detail and problem-solving skills.
• Ability to work out of hours and weekends, including all home match days and nominated club events.
• Professional, helpful, and efficient manner.
• Understanding of AFL is ideal, but not essential.