Purpose

Rugby Australia, the governing body of rugby union in Australia, is looking for an experienced Ticketing & Memberships Coordinator to assist with delivering Rugby Australia’s ticketing program for the Wallabies, Wallaroos, Waratahs and Brumbies.

The role will also support the Wallabies First, Waratahs and Brumbies membership programs and ensure that their members receive the best quality of customer service. There will also be the opportunity to build and implement new pipeline membership products for emerging rugby markets, with a key focus on schools and junior ranks.

Key Accountabilities

Ticketing

• Liaise with venues and ticket agents to assist with delivering ticket event builds
• Collate ticketing requirements from internal departments and external stakeholders
• Transact, print and distribute allocations
• Answer enquiries from internal and external stakeholders
• Produce venue maps and CADs for distribution to stakeholders
• Assist with coordinating marketing requirements with Rugby Australia’s marketing and ticketing agents
• Manage the Ticketing Services inbox and ensure that emails are answered within 48 hours
• Assist with game day ticketing operations including box office management, staffing and ticketing agent liaison when it is required
• Assist with developing new programs (when it is required) and initiatives to increase ticketing revenue
• Assist with managing release backs from various constituents, i.e. hospitality, partners, travel and other departments
• Provide general administrative support
• Provide sales and match reports when they are required
• Generate and distribute ticket order forms to Rugby Australia’s constituents
• Coordinate the payment of invoices and purchase orders
• Assist with coordinating any travel bookings, meetings, agendas and minutes
• Maintain the ticketing team’s filing systems

Memberships

• Implement membership programs to facilitate the delivery of key strategic business objectives
• Manage the event builds for the membership program
• Work with key stakeholders to help facilitate the delivery of their strategic plans
• Work with Rugby Australia’s Commercial, Partnerships and Sales teams to achieve and maintain productive, progressive and harmonious relationships with key stakeholders and partners
• Effectively use information to determine the financial position of the Wallabies First membership, i.e. manage and monitor the budget by tracking and approving expenditures (within delegated authority), control costs, validate expenses and anticipate and correct forecasting errors
• Manage the membership event operations and activities for the Wallabies, Waratahs and Brumbies to profitably strengthen direct relationships with fans, with an emphasis on new emerging markets and retention
• Research, develop and implement a range of membership acquisition, retention/renewal and revenue strategies
• Assist with developing new programs (when it is required) and initiatives to increase the member base
• Develop and implement detailed reporting systems to measure program performance of programs and recommend and implement changes

Capabilities, Experience & Qualification Requirements

• Appropriate tertiary degree or relevant experience
• Experience managing membership programs and event ticketing at multiple stadiums
• Previous people management experience with a demonstrated ability to maintain relationships with a diverse group of stakeholders
• Previous experience managing a financial budget
• Ideally some knowledge of the Arctics and Ticketek (aspect) systems
• Excellent organisational skills
• Available to travel for domestic game days and when it is required
• Ability to resolve sensitive issues internally and externally at all levels
• Process driven with a superior attention to detail
• Self-starter with a proactive attitude