We are seeking a motivated and customer-focused individual to join our team as a Customer Experience & Operations Coordinator. This role is vital in providing excellent customer service, managing communications, and supporting the operational needs of our tennis venue. The successful candidate will enjoy a mix of face-to-face interactions and administrative responsibilities, with the flexibility to work from home outside school terms.

Aligned with Bayside Tennis Coaching's vision, “Play. Grow. Succeed.”, this role contributes to our mission of creating a positive, inclusive environment where players of all abilities thrive both on and off the court.

Key Responsibilities:

1. Customer Engagement:
   • Provide exceptional service to customers visiting the venue.
   • Handle new enrolments and maintain relationships with existing customers.
   • Encourage a lifelong love for tennis by ensuring every interaction is positive, supportive, and engaging.
2. Communication:
   • Manage communications via text, email, and social media platforms.
   • Deliver timely and accurate responses that reflect our welcoming and inclusive values.
3. Operational Support:
   • Generate and update weekly match play draws while ensuring fair and fun competition.
   • Coordinate fill-ins to maintain a smooth flow of activities.
   • Oversee Social media accounts and manage shop operations, contributing to a seamless experience for all stakeholders.
4. Administrative Tasks:
   • Process invoices using Xero (training provided) and ensure accurate financial records.
   • Generate sales reports and track transactions to support operational success.
5. Pro Shop Sales:
   • Assist customers with purchases of equipment and merchandise.
   • Operate the coffee machine to create a welcoming and enjoyable environment (training provided).
6. Marketing & Lead Generation:
   • Support marketing initiatives to create new leads, aligning with our goal of inspiring a passion for tennis in the wider community.
   • Contribute innovative ideas to improve customer retention and attract new participants.
   • Creating marketing collateral through programs such as Canva

Key Skills & Attributes:

• Commitment to Vision and Values: Enthusiastic about fostering personal growth, teamwork, and a supportive environment.
• Strong interpersonal and communication skills, reflecting a friendly and caring attitude.
• Ability to work independently and manage multiple tasks while maintaining professionalism.
• Basic understanding of marketing principles and social media platforms for business purposes.
• Willingness to learn invoicing software (Xero, Canva etc.) and coffee-making skills.
• Interest or experience in tennis or sport-related environments (desirable).

Work Environment:

• Onsite: Required during school terms for in-person duties.
• Remote: Flexibility to work from home during non-term times.

Additional Details:

• Training will be provided for all specialised tasks.
• Flexible hours may be negotiated depending on operational needs.

This role directly supports our vision by creating a welcoming environment, building meaningful connections with customers, and empowering them to succeed on and off the court. If you’re passionate about helping others “Play. Grow. Succeed.”, we’d love to hear from you!