• Permanent Full-time opportunity!
• Join our amazing Guest Experience Team at Melbourne City Baths 
• $61,711 - 69,450 (Dependent on skills + Experience) + 11.5% Superannuation 

We are the City of Melbourne, a City of possibility and place to be bold and inspirational. 

Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. 

At the heart of this is the City of Melbourne, a proud organisation of 1800+ team members positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.

Together, we make a difference #teammelbourne

How this position will Make the Difference to City of Melbourne…

The Guest Experience Officer will be based at Melbourne City Baths, which is managed and operated by the City of Melbourne as part of our Recreation and Waterways Branch. Melbourne City Baths offers a variety of services and programs to both members and the public, focusing on providing high-quality aquatic and recreational experiences that enhance community health and wellbeing through active participation.

The Guest Experience Officer will deliver a high-quality guest experience, serving as the first point of contact for both potential and existing customers. This role involves providing service through online channels, telephone, and in-person interactions. The Officer will be knowledgeable about the facility’s services and programs, ensuring that guest interactions align with policies, procedures, and customer service standards.

This position is responsible for executing sales and retention processes, working in consultation with the Guest Experience Team Leader to achieve desired outcomes.

Additionally, the Guest Experience Officer will manage administrative tasks, including daily banking, membership maintenance (such as suspensions and cancellations), arrears collection, stocktaking, ordering, direct debit preparation, data entry, and archiving or storing inactive information, all under the guidance of the Guest Experience Team Leader.

What you will bring…  (Selection Criteria)

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and City of Melbourne’s iCare values - Integrity, Courage, Accountability, Respect and Excellence 

• Previous experience in a customer service role, preferably in the health and fitness industry 
• Experience using Microsoft Office and point of sale systems 
• Well-developed interpersonal skills 
• Demonstrated experience in relation to cash handling, point of sale reconciliation and daily banking procedures 
• Previous sales experience is desirable  

To be eligible for this role, you must also have the following (or willingness to obtain prior to appointment):  

• First Aid HLTAID009, HLTAID010, HLTAID011 
• Pool Lifeguard (including CPR HLTAID009) SISCAQU002, SISCAQU006, SISCAQU007, PUAEME001, PUAEME003 
• Working with Children Check 

What we can offer you... 

• Opportunities for professional development, training and study assistance to enhance your career progression.
• Multicultural organisation that values diversity
• Optional ADO available
• Up to 20 Weeks Paid Parental Leave & Paid Volunteer Leave
• Wellbeing Initiatives, Employee Assistance Program (EAP) and CoM Unity Employee Benefits
• Salary sacrificing, MYKI Commuter Club Pass and more..

How to apply: 

Click the APPLY button to be redirected to our Careers Portal

Applications will be accepted up until 11:45pm, Thursday April 10 2025

For those interested in working with us, the City of Melbourne offers a great range of benefits.  If you have any questions, or for more information, please contact careers@melbourne.vic.gov.au

For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process and are committed to creating a workplace where everyone belongs.