Part-time - 25 hours per week

The Participation Coordinator is the driver of participation growth for our association. This role is all about getting in front of as many young people as possible, sparking their interest in basketball, and converting that interest into lasting involvement in the sport.

Acting with the energy and initiative of a sales representative, the Programs Coordinator builds strong relationships with schools and community groups, coordinates engaging programs and camps, and ensures every participant has a positive first experience. Administration and delivery are important, but the true measure of success in this role is growth in numbers, more kids on courts, more families engaged, and more pathways into basketball.

Key Responsibilities

Participation Growth (Core Focus)

• Lead all efforts to grow basketball participation across schools, camps, and programs.
• Proactively connect with schools and community groups to promote basketball and secure new opportunities.
• Oversee delivery of engaging school clinics, assemblies, and promotional sessions to introduce basketball to large groups of students.
• Build and manage a schools engagement calendar to ensure maximum coverage across the year.
• Track, report, and meet participation growth targets set by the association.
• Work closely with the Junior Domestic Competition Administrator to convert program participants into competition players, ensuring strong links between camps, clinics, and junior competitions.
• Create clear entry pathways from school programs into association camps, clinics, and competitions.
• Develop innovative new initiatives that attract first-time participants.

Engagement & Outreach

• Act as a visible and enthusiastic ambassador for the association.
• Promote programs confidently in person, on the phone, and online.
• Build strong relationships with teachers, principals, and community leaders to open doors for basketball programs.
• Work with the Media Coordinator to deliver campaigns that convert interest into registrations.
• Maintain strong follow-up processes to ensure new participants are encouraged to return.

Program & Camp Delivery

• Administer and coordinate all programs, camps, and clinics from start to finish.
• Manage registrations, communication, and on-the-day logistics.
• Support and oversee coaches to ensure quality delivery and safe environments.
• Ensure programs are enjoyable, inclusive, and encourage repeat participation.

Customer Experience

• Provide exceptional service to schools, parents, and participants.
• Act as the first point of contact for enquiries, ensuring quick and professional responses.
• Gather and analyse feedback to continually improve programs.

Compliance & Safety

• Ensure all programs meet child safety and risk management standards.
• Maintain accurate records of participation, permissions, and incidents.
• Support compliance with Working with Children and other legal requirements.

Key Skills & Attributes

• Proven ability to drive growth and meet participation targets.
• Confident public speaker who can engage and energise school groups.
• Sales-oriented mindset with strong relationship-building skills.
• Highly organised, with the ability to juggle multiple programs and deadlines.
• Strong written and verbal communication.
• Passion for sport, community, and creating opportunities for young people.
• Proficiency in Microsoft Office and online registration systems (PlayHQ or similar desirable).

Qualifications

• Employee Working with Children Check (mandatory).
• First Aid & CPR (mandatory).
• Relevant tertiary qualifications in sport management, sales, education, or recreation (desirable but not essential).
• Experience in community sport, program sales, or school engagement highly regarded.

Employment Details

• Part-time: 25 hours per week.
• Reports to: Operations Manager.