Reports To: Chief Executive Officer

Direct Reports: Competitions Manager; Officiating Officer; Head of Coaching; Foundation Pathways Assistant; Performance Pathways Assistant and Director of Pitching

ABOUT BASEBALL SOUTH AUSTRALIA

Baseball South Australia (BSA) is the state governing body for baseball in South Australia, responsible for leading and administering the sport from community participation through to elite competition. BSA works in close partnership with Baseball Australia and a network of Member Clubs to grow the game, support participants at every level, and represent South Australian baseball on the national stage.

BSA is entering a new phase of organisational development. Following board approval of a revised staffing structure, the Director of Operations is a newly created executive role that sits at the centre of that growth.

The Director of Operations is a full-time position responsible for the day-to-day operational management of Baseball SA. Reporting directly to the CEO, the Director of Operations leads a team of five direct reports spanning competitions, officiating, coaching pathways, and foundation programs, and holds operational oversight of the Communications Officer and Finance Officer.

This is a leadership and management role as much as it is an operational one. The Director of Operations ensures that BSA's programs and services are delivered reliably, that staff are supported and held accountable, that workflows and communication standards are maintained, and that the CEO is free to focus on strategic, external, and board-facing responsibilities. The Director of Operations is the key link between the CEO's direction and the organisation's day-to-day execution.

The role absorbs administrative and managerial responsibilities previously spread across multiple positions, creating a single accountable point for operational performance across the organisation.

Operational Leadership

• Manage the day-to-day operations of Baseball SA, ensuring programs, services, and administrative functions run efficiently and to a consistent standard.
• Establish and maintain operational workflows, communication standards, and internal processes across the organisation.
• Act as the primary escalation point for operational issues arising across teams.
• Ensure the office environment and administrative systems support effective delivery.

Staff Leadership and Supervision

• Directly manage five staff members: Competitions Manager; Officiating Officer; Head of Coaching; Foundation Pathways Assistant; Performance Pathways Assistant and Director of Pitching.
• Provide operational oversight of the Communications Officer and Finance Officer, who formally report to the CEO.
• Set clear expectations, conduct regular one-on-ones, and support the professional development of direct reports.
• Manage performance, address issues promptly, and ensure accountability across the team.
• Lead onboarding for new staff within the Director of Operations reporting structure.

Competition and Program Oversight

• Provide operational oversight of BSA's competition delivery, working with the Competitions Manager to ensure competitions run on schedule and clubs are supported.
• Oversee the Officiating Officer's management of umpire recruitment, development, and appointment processes.
• Ensure pathway and foundation programs are operationally supported and delivered in line with agreed schedules.

Financial and Administrative Oversight

• Work with the Finance Officer to ensure operational expenditure is tracked, reported, and within budget.
• Contribute to budget planning and financial reporting processes as required by the CEO.
• Ensure compliance with administrative and regulatory obligations relevant to BSA's operations.

CEO and Board Support

• Prepare operational reports and briefings for the CEO as required.
• Represent the operational view in CEO-level discussions and planning.
• Support the CEO in the preparation of board papers relating to operational matters.

External Relationships

• Maintain effective working relationships with Member Clubs on operational matters.
• Liaise with Baseball Australia staff as required on operational, competition, and program matters.
• Represent BSA professionally at external meetings and events.

Essential

• Demonstrated experience in an operations management, general management, or senior administration role with direct staff supervision responsibility.
• Proven ability to lead, motivate, and hold a team accountable in a fast-paced or multi-program environment.
• Strong organisational and process management skills, with a track record of building systems and maintaining standards.
• High-level written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.
• Financial literacy sufficient to manage operational budgets and contribute to reporting and planning processes.
• Ability to work collaboratively with a CEO and board while managing a high degree of autonomous responsibility for operational outcomes.

Desirable

• Experience in a sporting association, peak body, or not-for-profit organisation.
• Familiarity with the sport administration landscape in South Australia or nationally.
• Currently studying or recently completed a degree in Sport Management, Business Administration, or a related field.
• Knowledge of baseball or experience in a comparable multi-program sport environment.