THE ROLE

YMCA SA Glengowrie Gymnastics and O'Sullivan Beach Gymnastics offers recreational and competitive gymnastics programs for all ages, from toddlers in KinderGym through to adult recreational classes. We're committed to providing a safe, fun, and inclusive space where members develop skills, confidence, and a lifelong love of movement.

As the Customer Care and Administration Director, you will lead all frontline and administration services at Glengowrie Gymnastics and O'Sullivan Beach Gymnastics Centre, with occasional support across other YMCA SA Gymnastics centres. This is a leadership role that sits within the centre's management team, combining direct customer service with people management, operational oversight, and system administration.

Key Responsibilities

• Lead, coach, and develop the administration team, including recruitment, rostering, performance development, and succession planning

• Deliver and oversee exceptional front-desk service to members and families, including direct shift responsibilities

• Manage membership administration: new enrolments and direct debit processes

• Maintain the Perfect Gym membership system and coordinate Gymnastics SA registrations

• Manage the Point of Sale system, ensuring data accuracy and integrity

• Oversee end-of-day banking processes and investigate any variances

• Coordinate birthday party programs and provide oversight to the centres' merchandise and product range

REQUIREMENTS FOR THE Y

Successful candidates will also have:

• RRHAN-EC Masterclass – Responding to Risks of Harm, Abuse and Neglect – Education & Care (or willing to obtain)

• (HLTAID0011) Provide First Aid or equivalent (or willing to obtain)

• (HLTAID009) Provide CPR or equivalent (or willing to obtain)

• Minimum 2 years' experience within the recreation industry, or equivalent

• Excellent interpersonal skills and highly developed communication skills

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together

• YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services

• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support

• Career Growth Opportunities - A culture of empowerment and growth with ongoing opportunities for learning and career/skill development

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. All candidates are appropriately screened and are in the right roles, including:

• National Police Check (issued in the last 6 months)

• DHS Working with Children Check

• International Criminal History Record Check (if worked overseas in the last 5 years)

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.