Are you ready to take your career to the next level and work for one of the biggest clubs in the NRL?

If you're passionate about education, elite sport, and creating exceptional student experiences, thrive in a fast-paced environment, and want to contribute to the long-term success of a Club with deep roots in Western Sydney, then the Parramatta Eels could be the perfect fit for you. At the Parramatta Eels, we're all about uplifting lives, delivering unforgettable moments, and bringing communities together. Our people are at the heart of everything we do, and we're looking for a motivated and organised professional to join our team.

Our Club values of Accountable, All-In, United, and Respect guide everything we do, and we are committed to fostering a supportive, high-performing culture where every individual is empowered to grow and make a meaningful impact.

As the Eels Institute Student Experience Lead, you will play a key role in shaping the student journey - from enrolment through to graduation. Acting as the primary point of contact for students, you will coordinate the day-to-day delivery of the Eels Institute's dual diploma programs while ensuring every student receives an outstanding learning and support experience.

Apply now and become part of the Pride of the Rising West.

About the Eels Institute

The Eels Institute is the education arm of the Parramatta Eels National Rugby League Club, launched in October 2025. In partnership with TAFE Queensland, we empower students to build meaningful careers across sport, business, leadership, and beyond.

Our 12-month programs are built around three key pillars:

• Qualifications: Students complete two nationally recognised diploma-level qualifications across Sport, Leadership & Management, and/or Project Management.
• Work Experience: Students gain up to 100 hours of practical industry experience with the Parramatta Eels and aligned industry partners.
• Networking: Students develop valuable professional connections and expand their networks throughout their study journey.

As the Eels Institute continues to grow, we are seeking a highly organised and proactive professional who can build strong relationships and deliver an exceptional student experience from enrolment through to completion.

About the Role

The Student Experience Lead plays a critical role in shaping the Eels Institute student journey - from enrolment through to completion.

You will act as the primary point of contact for students while coordinating the day-to-day delivery of the Eels Institute’s dual diploma program. This role ensures an engaging, supportive, and high-quality experience that drives student success, retention, and career readiness.

Reporting to the Education Program Manager, you will foster a positive, inclusive learning environment while building strong connections between students, the Club, and industry.

Student Communication & Support (30%) 

• Act as the primary Parramatta Eels contact for students, managing enquiries and providing ongoing support throughout the program.
• Build strong relationships with students, supporting their professional development through coaching conversations, workshops, and targeted interventions.
• Guide students to appropriate academic and wellbeing services in partnership with TAFE Queensland.
• Support early intervention strategies for students at risk of disengagement or not meeting academic requirements.
• Foster a culture of wellbeing, inclusion, and respect to ensure all students feel supported and engaged.

Work Experience Coordination & Delivery (40%) 

• Partner with Parramatta Eels departments and external industry organisations to create meaningful work experience opportunities.
• Prepare students for placements by clearly communicating expectations, logistics and learning outcomes.
• Oversee work experience delivery, ensuring students demonstrate professionalism and maximise learning and growth opportunities.
• Track and report on student work experience hours and associated deliverables.

Students Events & Experiences (20%) 

• Coordinate guest speakers and program-related learning experiences.
• Plan and deliver key events, including orientation, networking events, and graduation celebrations.
• Collaborate with internal teams and partners to prepare student uniform kits and onboarding materials.
• Support the delivery of a structured alumni program to maintain student engagement beyond graduation.

Continuous Improvement (10%) 

• Identify and implement improvements to processes, systems, and workflows across the student experience portfolio.
• Collect and analyse student feedback to inform program enhancements.
• Gather insights from internal stakeholders and industry partners to continuously improve work experience and engagement outcomes.