Here at CBCity

The City of Canterbury Bankstown is one of the largest councils in NSW, serving one of Sydney’s most culturally, socially and economically diverse communities. We deliver 28 key services, including childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres, to more than 385,000 residents.

Opening in late 2026, the new Canterbury Leisure & Aquatic Centre is set to become the heart of health, fitness and fun in our community. We are now building the team that will bring this space to life, with opportunities available across customer experience, operations, health, wellness, marketing and leadership.

Visit our careers page to view all current opportunities and find the role that is right for you.

The role

The Site Supervisor Leisure, Wellness & Aquatics Customer Experience provides day-to-day guidance and supervision to the Leisure & Aquatic Customer Experience Team while supporting the Leisure & Aquatic Services Leadership Team. 

This role will work across our Leisure & Aquatic Services centres according to operational requirements, including Canterbury Leisure & Aquatic Centre, Birrong Leisure & Aquatic Centre, Max Parker Leisure & Aquatic Centre and Roselands Leisure & Aquatic Centre.

Leading by example at a site level, you will support the Team Leader to deliver a high-quality customer experience aligned with our Customer Service Charter.

You will also undertake operational shifts to support frontline service delivery, along with supervisory, administrative and operational duties that contribute to the effective operation of the broader team.

Duties will include but not be limited to:

• Providing day-to-day supervision and scheduling support for frontline Customer Experience staff.
• Supporting the induction, training and ongoing development of new and existing team members.
• Ensuring policies, procedures and systems are applied consistently at site level.
• Monitoring customer interactions, resolving routine issues and escalating complex matters when required.
• Collecting and communicating staff and customer feedback to support continuous improvement.
• Monitoring team performance against key performance indicators.
• Supporting marketing, lead-generation and digital-adoption initiatives.

For a full list of duties, click HERE to review the position description.

You will have:

• A current CPR Certificate.
• A current First Aid Certificate.
• A current Class C Driver Licence.
• A current Working with Children Check.
• A minimum of two years’ experience in a customer-facing role within a customer experience team.
• Demonstrated experience leading a team to deliver high-quality customer service in a fast-paced environment.
• The ability to prioritise competing tasks and support leaders with performance management.
• Proven ability to coach, motivate and develop staff.
• Excellent computer skills and the ability to adapt to new systems while delivering responsive customer service.

The salary range for this opportunity starts at $80,351 per annum (Grade E, Step 1), plus 12% superannuation. The salary may be negotiable depending on the successful applicant’s skills and experience.

Click HERE to view salary information for all steps within the designated grade.

What’s on offer

• The opportunity to contribute to community-focused leisure and aquatic services.
• Permanent full-time employment conditions, including long service leave after five years, annual salary increases and parental leave.
• The opportunity to make a positive impact within our community.
• Investment in your professional growth through continuous learning and development opportunities.
• Access to employee health and wellbeing programs, including Fitness Passport and workplace wellbeing initiatives.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve.

We encourage applications from people of all backgrounds, experiences and abilities, including people with disability, Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application or during the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au.

Successful applicants may be required to complete pre-employment checks relevant to the role, including a Working with Children Check, medical assessment, reference checks, qualification verification and other checks undertaken in accordance with the requirements of the position.