The ACSEP Operations Manager (the Manager) will play a key role in the successful management and running of the daily requirements of the ACSEP office. The Manager works with key ACSEP program areas to ensure effective management and ongoing development of the work undertaken by the College.
The role will report to the ACSEP General Manager Partnerships and Organisational Development (GM) and is responsible for managing the ACSEP office, office administration and providing assistance to ACSEP staff managing program areas. The Manager will oversee the management of and improvements to the client relationship management system (CRM) and be the key point of contact for CRM external consultants. The Manager will also manage the ACSEP IT contract and assist with general website updates as required.
The Manager will also develop and analyse appropriate reports to assist the Executive with evaluating ACSEP program areas and will support the implementation of continuous improvement strategies as required.
The Manager requires excellent oral and written communication skills and advanced use of Microsoft Office programs and platforms used for online collaboration. The role is an integral part of the ACSEP National Office team and requires the ability to be highly organized, self-directed and show initiative.
Role Requirements
Full time, hybrid role
Salary and entitlements
$75,000 p/a (+superannuation)
5 weeks annual leave (+ a bonus week of paid leave over Christmas/New Year)
Essential duties and responsibilities
ACSEP Communications
Oversee the management of office duties including:
National Office phone line and mailbox
Maintenance of collaborative relationships with key internal and external stakeholders.
All enquiries for Associate and student membership and manage renewal notifications and the processing of these.
Management of bookings for face-to-face and online meetings, catering and other office-based requirements.
Office administration
Work with program areas to initiative improvements to the College CRM (salesforce) and oversee the work of the Administration officer to ensure all data is current and reporting functions are correct. Be the key point of contact for Salesforce external contractors.
Develop and analyse reports to assist the Executive in undertaking program area continuous improvement reviews
Work with ACSEP program managers regarding updating of key contact lists and schedules yearly and as required.
Manage all orders for office equipment and ensure the maintenance of a functioning office space.
Develop and implement office procedures to continuously improve processes.
Maintain key relationships with office administrators as required.
Maintain ledger of ACSEP equipment and physical assets.
Assist National Office staff members with program requirements as needed.
Other program administrative work as required.
Information Technology
Manage the contract and relationship between ACSEP and Helpdesk Computers (IT consultants).
Assist with the management of the Website (Brightlabs) contract and assist staff with website update requirements.
Be the point of reference for staff regarding IT and file management support and assist with problem solving a solution.
Look for innovative ways to make improvements and test alternative options
Travel Coordination
Management of:
The relationship between the ACSEP and Corporate Traveler (travel consultants).
Staff and Board travel requirements.
Any travel related reconciliation and/or audits.
Knowledge and Skills
Relevant qualifications in project management and administration
Experience working in program coordination in an education related environment desirable
Strong communication stakeholder engagement skills
Ability to interact with people of all ages and cultural backgrounds
Demonstrated ability to contribute to process and quality improvement
Ability to manage time, priorities and complete tasks and implement new initiatives
Strong verbal and written communication skills
Ability to work independently and as part of a team
