As the Aquatics Operations Team Leader, you will provide day-to-day leadership to our pool operations team, including lifeguards and aquatic attendants, while working closely with the Centre Manager to ensure the facility operates safely, efficiently and to a consistently high standard.
Key Responsibilities:
Leading, supervising and supporting lifeguards and aquatic attendants during daily operations.
Acting as the primary on-shift contact for aquatic operations and escalating issues appropriately.
Developing and managing staff rosters to ensure appropriate coverage while considering operational requirements, budgets and industrial agreements.
Supporting recruitment, onboarding, induction and ongoing development of aquatic staff.
Coordinating staff training, including lifeguard competencies, emergency procedures, customer service and regular in-service training.
Coaching and mentoring staff and providing constructive performance feedback.
Maintaining accurate records of staff qualifications, certifications and currency requirements.
Ensuring all aquatic staff meet relevant legislative, organisational and industry requirements.
Overseeing cleaning and presentation of the pool hall, pool decks, steam room and surrounding areas.
Identifying hazards and maintenance issues and ensuring appropriate corrective action is taken.
Supporting emergency response procedures, drills, incident management and post-incident reviews.
Working collaboratively with the Centre Manager and other team leaders to continually improve centre operations and customer experience.
About You:
We are looking for someone who is more than just a qualified lifeguard - you will be a strong leader, organised operator and positive role model for the aquatic team. You will bring:
Proven leadership experience within an aquatic, leisure or similar operational environment.
Strong knowledge of pool operations, water quality and plant room systems.
Excellent organisational, rostering and workforce management skills.
The ability to train, coach, mentor and motivate staff.
A strong understanding of aquatic safety, risk management and regulatory compliance.
Excellent communication and interpersonal skills.
A proactive approach to identifying and resolving operational issues.
A commitment to delivering high standards of safety, cleanliness, customer service and facility presentation.
Essential Qualifications & Requirements:
Current Pool Lifeguard Qualification.
Current First Aid and CPR qualifications.
Aquatic Technical Operator Certificate, or willingness to obtain.
Current Working with Children Check (or equivalent).
Ability to meet all relevant legislative, organisational and industry requirements.
Flexible availability to accommodate the business’s operating hours.
Why Join Us?
This is an opportunity to take the next step in your aquatic career and make a genuine impact on the day-to-day operation of a busy leisure facility. You will have the opportunity to:
Lead and develop a dedicated aquatic operations team.
Build your experience across aquatic operations, compliance, rostering and facility management.
Work closely with the Centre Manager and broader leadership team.
Contribute ideas and improvements that enhance safety, service and the patron experience.
Play a key role in maintaining a safe, clean and welcoming aquatic environment for our community.
The Perks
Ongoing opportunities for training and development
Staff meal discounts
Half-price membership at Aquafit and discounts at our Reformer Pilates and Wellness space, Hakea
Access to our rewards and recognition platform offering discounts with leading retailers
If you are an experienced aquatic professional who is ready to take on a leadership role and make a difference, we would love to hear from you!
