• Part Time - Permanent Position - 30 hours per week
• Supportive and Friendly team environment where we value growth and development
• Award-winning organisation-wide Health and Well-Being initiatives
• Work in a dynamic and collaborative environment

A rare and exciting opportunity to be part of a leadership team that delivers outstanding Aquatic Programs and Services within the City of Yarra’s Recreation and Leisure Services. This is a fantastic opportunity for someone looking to take the next step in their aquatic education career, offering the chance to make a significant impact and advance professionally.

Our team has a strong reputation in the community as the leading provider of swimming and water safety lessons. Alongside our flagship learn-to-swim program at Collingwood Leisure Centre, Richmond Recreation Centre, and the iconic Fitzroy Swimming Pool, we also offer school learn-to-swim programs, aquatic facility hire, and specialised programs such as 'Women Making Waves' and 'Access All Abilities', which create unique opportunities for our diverse patrons, members, and community.

The successful candidate will thrive in challenging and evolving situations, enjoy working collaboratively to support a large service-based team across multiple locations and be dedicated to the ongoing development of the team and exemplary customer service. Their passion for aquatic education and healthy lifestyles will drive them to innovate and strategically enhance our programs and services.

The Aquatic Programs Officer, School and Aquatic Bookings is a Part-Time position of 30 hours a week, will focus primarily on managing school-related aquatic bookings. This includes scheduling, invoicing, and ensuring accurate entry of all bookings into PerfectGym. The officer will also be responsible for ensuring there’s adequate coverage for school shifts. Additionally, this role will provide Aquatic Services Officer (ASO) support for school bookings at either centre, based on demand. The officer will also assist with facility hire when required and continue to monitor and address LTS enquiries.

The key responsibilities include:

• Serve as the primary point of contact for schools during initial enquiries and manage all pre-program administrative tasks.
• Prepare and issue quotes and invoices to schools in a timely and accurate manner.
• Manage staff coverage for school programs to ensure adequate coverage and support.
• Maintain comprehensive awareness of schools, clubs, and other hire groups that have allocated pool space at the venue.
• Manage all aspects of school aquatic bookings, including scheduling, invoicing, and record keeping.
• Provide direct service delivery as an Aquatic Services Officer (ASO) during school aquatic programs where required.
• Offer support to teachers and ASOs to maintain program quality and consistency.
• Provide front-line customer service to families and participants, handling queries and concerns with professionalism.
• Respond to enquiries from prospective or current trainees in a timely and informative manner.
• Assist with facility hire bookings and related administrative tasks as required to support overall venue operations.

We understand that not everyone will feel they have the experience to meet all of these 100%. However, if you feel you have the attitude and ability to grow within our team, we invite you to apply and have a conversation about this position.

*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.